Thanks for the detailed explanation and for sharing the screenshots — that helps clarify what you’re seeing.
Just to clear up one point: the login issue I was referring to earlier is not the same as what you’re describing here. We were not aware of an issue with “Log in with Google” specifically on the Android app, as this hadn’t been reported to us before.
That said, there is a quick workaround if you’d like to continue using the app. We can reset your account password so you can bypass Google sign-in and log in using your email address and a standard password instead. Once that’s done, you should be able to log into the Android app without any issues.
If you’d like us to do that for you, please reach out to us at the email mentioned previously and we’ll take care of it right away.
We completely understand your hesitation about renewing given this experience. If you decide to give it another try, we’re happy to help make sure everything is working smoothly for you going forward — and if not, we appreciate you taking the time to share the feedback here, as it’s genuinely helpful.
I understand that the login issue you mentioned earlier was not the same as the one I was experiencing; I knew this back in July 2025. I also know that, prior to my post, you were not aware of the “Log in with Google” issue. The entire purpose of my July 2025 post was to inform you of that problem. I
From my post dated 11/06/2025:
“I signed up on my PC using the Google login option. When I downloaded the app on my tablet, there was no option to log in using Google.”
This above is not ambiguous. It is concise and clearly describes the issue: after signing up with the Google option, there was no way to log into the app using Google.
However, instead of reading my post and giving due consideration, the respondent jumped to the conclusion that I was referring to a different problem. This is, again, an issue on your end. There is a lesson here about not leaping to conclusions, asking clarifying questions, or attempting to replicate issues.
Seven months after my original post, I have essentially had to do Guitar Tricks job for them and replicate the problem myself in detail, because nobody at Guitar Tricks showed any interest in understanding let alone replicating the issue. Your closing comment which is essentially—“go on, give us another go, it will all be okay”—does not inspire confidence.
Your content is genuinely first-rate, but your customer service and aftercare are the complete opposite. Your quick workaround is too little too late.
I think we should draw this conversation to a close. There is nothing further to be gained on either side, we have irreconcilable differences of opinion.