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Kindle fire and lesson drop out


sniperles
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Joined: 05/22/13
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sniperles
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05/22/2013 8:58 pm
Hi. I thought I would give the trial a go to see if a subscription would be worthwhile. Unfortunately I am not able to get to the end of any lesson video. As soon as it gets to the halfway point, the lesson freezes and starts again.

I really want to give this an honest chance so if any one had any fix please let me know. By the way, I have laptop and PC but Kindle fire HD (up to date) is my preferred medium for all things guitar learning.
# 1
Guitar Tricks Admin
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Guitar Tricks Admin
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05/24/2013 7:10 pm
Sorry you're having issues with our videos on your Kindle, sniperles. I just emailed you with some detailed troubleshooting directions, so that we can fix this. Thanks!
If you have any questions, comments, or concerns, please contact us.
# 2
matonanjin
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matonanjin
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05/29/2013 1:26 am
If you could email those troubleshooting directions to me as well I would appreciate it. I am having exactly same issues with my Kindle Fire HD.

I normally watch on my desktop so it isn't a big deal. But last week I was laid up in bed and tried watching on my Kindle.

Guitars: 2014 PRS Santana, 2013 PRS Paul's, 2009 PRS Hollowbody I, 1972 Gibson ES-325, 2012 Fender American Standard Stratocaster,  2020 Fender Telecaster, 2001 PRS Santana SE,  2021 Martin M-36, 2021 Martin 000-15M, Seagull S6 Classic, 2012 Yamaha Pacifica  Amps: Fender Blues Junior III, Boss Eband JS-10,  Line 6 POD HD500X, Quilter Microblock 45 w/homemade 12" cab.

# 3
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05/29/2013 7:57 pm
Hi matonanjin - I just sent you an email with troubleshooting directions.

Thanks for your patience, guys!
If you have any questions, comments, or concerns, please contact us.
# 4
matonanjin
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matonanjin
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05/31/2013 4:21 am
Got the email and thank you. Probably won't be able to pursue this until next week.

Guitars: 2014 PRS Santana, 2013 PRS Paul's, 2009 PRS Hollowbody I, 1972 Gibson ES-325, 2012 Fender American Standard Stratocaster,  2020 Fender Telecaster, 2001 PRS Santana SE,  2021 Martin M-36, 2021 Martin 000-15M, Seagull S6 Classic, 2012 Yamaha Pacifica  Amps: Fender Blues Junior III, Boss Eband JS-10,  Line 6 POD HD500X, Quilter Microblock 45 w/homemade 12" cab.

# 5
matonanjin
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matonanjin
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06/15/2013 3:19 am
I responded to the email with the information requested. As yet I have not received any suggestions.

I just tried to view a lesson on my kindle again with the same result. Before the end of the video it died.

Sniperles, have you gotten any response?

Guitars: 2014 PRS Santana, 2013 PRS Paul's, 2009 PRS Hollowbody I, 1972 Gibson ES-325, 2012 Fender American Standard Stratocaster,  2020 Fender Telecaster, 2001 PRS Santana SE,  2021 Martin M-36, 2021 Martin 000-15M, Seagull S6 Classic, 2012 Yamaha Pacifica  Amps: Fender Blues Junior III, Boss Eband JS-10,  Line 6 POD HD500X, Quilter Microblock 45 w/homemade 12" cab.

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06/17/2013 7:38 pm
Sorry for the delay, matonanjin. I'm following up with our video support team with your case right now. I'll send you further instructions as soon as they message me back.
If you have any questions, comments, or concerns, please contact us.
# 7
GreggRich1
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GreggRich1
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07/16/2013 3:16 am
I have been wrestling with video quality issues from the beginning. It's NOT just you guys, some videos stutter and stop no matter where they originate from. This is a problem with my old trusty desktop. The thing is, it works very well for everything else. It's just videos that suck TERRIBLY!

So, I just ordered a Samsung Tablet running Android. I sure hope it works for GT, because if it doesn't I am gonna be one upset old man...this is the only reason I ordered it.
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07/17/2013 6:52 pm
Originally Posted by: GreggRich1So, I just ordered a Samsung Tablet running Android. I sure hope it works for GT, because if it doesn't I am gonna be one upset old man...this is the only reason I ordered it.


You shouldn't have any issues using the GT site on your tablet. I have a Samsung Galaxy Note 2 and it displays the site nicely. Let me know if you do experience any problems and I can help you troubleshoot.
If you have any questions, comments, or concerns, please contact us.
# 9
matonanjin
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matonanjin
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07/30/2013 3:17 am
So where are we at on this? I haven't heard back.

Guitars: 2014 PRS Santana, 2013 PRS Paul's, 2009 PRS Hollowbody I, 1972 Gibson ES-325, 2012 Fender American Standard Stratocaster,  2020 Fender Telecaster, 2001 PRS Santana SE,  2021 Martin M-36, 2021 Martin 000-15M, Seagull S6 Classic, 2012 Yamaha Pacifica  Amps: Fender Blues Junior III, Boss Eband JS-10,  Line 6 POD HD500X, Quilter Microblock 45 w/homemade 12" cab.

# 10
GreggRich1
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GreggRich1
Gregg Richards
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07/30/2013 2:08 pm
The Galaxy ROCKS. The videos are flawless. My old computer is junk, but the Samsung tablet rescued me.
# 11
matonanjin
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matonanjin
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09/18/2013 3:10 am
For anyone using a Kindle what I ended up doing is downloading the video and then watching it.

Of course, as anyone with a Kindle knows, hard disk space is very limited. So I will download and watch and then delete.

Guitars: 2014 PRS Santana, 2013 PRS Paul's, 2009 PRS Hollowbody I, 1972 Gibson ES-325, 2012 Fender American Standard Stratocaster,  2020 Fender Telecaster, 2001 PRS Santana SE,  2021 Martin M-36, 2021 Martin 000-15M, Seagull S6 Classic, 2012 Yamaha Pacifica  Amps: Fender Blues Junior III, Boss Eband JS-10,  Line 6 POD HD500X, Quilter Microblock 45 w/homemade 12" cab.

# 12
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09/18/2013 7:10 pm
I did a little digging around on the Kindle forums and found this. Please let me know if any of you try this and it works.



Adobe stopped supporting Flash for Android devices in August 2012. This means Amazon cannot provide Flash for the 2nd Generation Fire and the Fire HD models. (All Kindle Fires are Android devices)

There is a work around though. To view Flash videos, you will need to install an earlier version of the Dolphin Browser and install an earlier version of Flash.

Note: To watch Flash videos, you'll need to watch them via the Dolphin Browser after everything is installed properly, and NOT via the Web section (Silk Browser) on your Fire.

Installing Adobe Flash Player On Newer Kindle Fires
(2nd Gen Fire. and HD Models)

If you have a newer Kindle Fire model, Flash has to be installed manually, along with a Flash compatible web browser.

Instructions:

To install Flash: (You have to have a Flash compatible browser in order to install Flash. You can't install it under Silk.)

Do the following on the Fire/Fire HD itself:

Swipe down from the top > More > Device > Allow Installation of Applications.

Install ES File Explorer: ES File Explorer

http://www.amazon.com/gp/product/B008K6HN8I/ref=cm_cd_asin_lnk

Download and install the Dolphin HD and Flash Player apk files from these links:

Dolphin HD:
https://docs.google.com/file/d/0B46yVXXa5JqvcDRob2VDbG5BYzQ/edit?usp=sharing

Flash Player:
https://docs.google.com/file/d/0B46yVXXa5JqvWUc1YVhjRlkyanM/edit?usp=sharing

Once both files are downloaded to your Fire, open ES File Explorer and look in the "Downloads" folder. You should see both files there. Install Dolphin HD *first* by tapping on the icon. Then install Flash.


If you have any questions, comments, or concerns, please contact us.
# 13
matonanjin
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matonanjin
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09/18/2013 9:40 pm
Originally Posted by: Guitar Tricks AdminI did a little digging around on the Kindle forums and found this. Please let me know if any of you try this and it works.


I appreciate your doing this and the attempt to help. But I doubt that this will resolve it. Those links are if you can't play flash sites at all. As stated in the quote, unfortunately, Adobe no longer supports Android. Most of us have come up with some sort of workaraound.

Our problem, at least my problem, and I think the OP's problem, is that we can play flash sites. But when on this site we can play the videos but at some point DURING THE VIDEO it crashes.

Guitars: 2014 PRS Santana, 2013 PRS Paul's, 2009 PRS Hollowbody I, 1972 Gibson ES-325, 2012 Fender American Standard Stratocaster,  2020 Fender Telecaster, 2001 PRS Santana SE,  2021 Martin M-36, 2021 Martin 000-15M, Seagull S6 Classic, 2012 Yamaha Pacifica  Amps: Fender Blues Junior III, Boss Eband JS-10,  Line 6 POD HD500X, Quilter Microblock 45 w/homemade 12" cab.

# 14
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09/23/2013 7:05 pm
Sometimes trying a different method can help. I understand that you are currently able to initiate the videos but they stop playing. I am suggesting an alternate method of enabling Flash videos. This is obviously a hardware/hardware support issue. The only reason I suggest this is that a very similar approach worked for another one of our users. I figure it might be worth a try, and if it doesn't work then nothing is lost. Unfortunately, I don't have access to a Kindle to try this for myself. Please let me know if you have any success or come across any other ideas. Thanks!
If you have any questions, comments, or concerns, please contact us.
# 15

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