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Lordathestrings
Gear Guru
Joined: 01/18/01
Posts: 6,242
Lordathestrings
Gear Guru
Joined: 01/18/01
Posts: 6,242
09/29/2005 2:15 am
[font=trebuchet ms]The key is the serial number. I suspect that the factory discovered a problem with their production from serial number xxx to yyy. Rather than issue a recall, and pay for extra staff to handle the returns and replacements, it's sometimes cheaper to just replace dud units when the customer calls about it. As you can see, there is definitely a pay-back in terms of gaining some good PR and customer loyalty.[/font]
Lordathestrings
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